Shipping policy

Please allow up to 10 business days to process your order while your payment is being cleared. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control. To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information

We only ship via NEXT DAY USPS (1 day mail) For OVERNIGHT processing please contact the store directly. Order processing time 7-10 business days.

If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. JCWIGCOLLECTION does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

We are not responsible for any packages lost in transit or stolen upon delivery. All of our packages require signature please ensure that you will be home at the time of delivery. If you will not be home at the time of delivery please contact USPS to make them aware of this to either reschedule delivery or allow you to pick the package up at your local post office. PLEASE understand that once your order has been shipped and you have received tracking that NOT responsible for it after that. The United States Postal Office is responsible for the delivery of your package. If you have any problems please contact them at: 1-800-275-8777